Deny dispute

After a dispute investigation is completed, a decision to approve or deny a dispute is made. This is the final step of the dispute process:

• Open Dispute ↗
• Post Provisional Credit ↗ (optional)
• Approve Dispute ↗ or Deny Dispute

Please note the following when denying a dispute:

• A swipe must already have an active dispute as determined by the status of "lineOfCredit.transactionStatus.dispute".
• When a dispute is denied, the system will complete the following tasks:
  • The swipe will return to its original status before the dispute claim.
  • Any provisional credits will be reversed.
  • An evaluation of transaction amounts will be made to ensure values are accurate.
  • The dispute will be closed.

💭 What is a dispute?

Disputes are made by borrowers to challenge the validity of a swipe made on a line of credit account.

Disputes are created and stored within the Disputes object, which is nested within the LineOfCreditSwipes object. The dispute entity as holds the relationship between the dispute itself and other entities, such as the line of credit account, swipe, and potential credit.

Database

For information regarding line of credit dispute database tables, see the following articles:

Database – Dispute Entity (dispute_entity)

Database – Line of Credit Swipes (line_of_credit_swipe_entity)