SBT – Register Phone Number

This request allows you to register a phone number with SBT.


LoanPro is integrated with Solutions By Text (SBT), a third-party software that allows you to send text messages to your customers through our software. To send messages to a customer, their number will need to be registered within your SBT account. This process requires a few steps, so we'll explain the whole process here on this page instead of in separate requests.

Register a Number

To register a phone number with SBT, you will need to send a few requests.

1. Getting the Phone Number's ID

Before registering the phone number, begin by finding its system ID. You can find customer phone number IDs in a few ways, but it's easiest to send a GET request to either of the following endpoints:

    "d": {
        "results": [
                "__metadata": {
                    "uri": "",
                    "type": "Entity.Phone"
                "id": 803,
                "entityId": 1178,
                "entityType": "Entity.Customer",
                "phone": "6514737960",
                "type": "customer.phoneType.cell",
                "isPrimary": 1,
                "isSecondary": 0,
                "sbtMktVerifyPIN": null,
                "sbtActVerifyPIN": null,
                "sbtMktVerifyPending": 0,
                "sbtActVerifyPending": 0,
                "sbtMktVerified": 1,
                "sbtActVerified": 1,
                "carrierName": null,
                "carrierVerified": 1,
                "isLandLine": 0,
                "dndEnabled": 0,
                "active": 1
        "summary": {
            "start": 0,
            "pageSize": 50,
            "total": 1

(Just make sure to replace {CustomerId} with the ID of your customer.)

(Our Get Customer Phones page also explains how to pull customer phone information.)

The response from this request will list each phone number associated with the customer. In the response, look for the id field—this is the system ID of each phone number, and you will need it to register the phone number with SBT.

2. Registering the Number

Now that you have the phone number's ID, you can send the request to register it with SBT. To do so, send a POST request with the following endpoint and payload:

    "customerPhoneId": 178
  "d": {
    "customersPhoneId": "5463",
    "phone": "8881112233",
    "verifyResponse": {
       "account": {
          "success": 1,
          "message": "Verification sent"
       "marketing": {
          "success": 1,
          "message": "Verification sent"
    "verificationType": "Pin"

In the body of the request, list the ID of the phone number as the value for the customerPhoneId parameter. That's all you'll need for this payload.

When this request is sent, two text messages will be sent to the phone number to notify the customer that they will receive marketing and account information via text. The messages also each include a PIN that will be used to confirm the number.

3. Confirming the Number

After sending the verification message, you will need to confirm the number. You can confirm the number by sending a POST request to the following endpoint and with the following payload:

    "customerPhoneId": 5463,
    "type": "account",
    "pin": "68662"

Using the PIN from the registration request above, format the payload of this request like shown above.

The PIN sent in the text message will be set as the value for the pin parameter. The type parameter refers to which type of messages the customer has opted in for. In this instance, the type is referring to account information.

If this request is successful, you will receive a 200 response verifying that the confirmation has been completed.

Alternative Process

There's an alternative way to verify and confirm phone numbers within LoanPro. If a customer has multiple phone numbers listed, you can request verification for all of them with a single request by sending a POST request to the following endpoint:


No payload is required for this request.

However, using the endpoint above will still require that the phone numbers be confirmed by using the PINs sent within the verification text messages. To bypass this and complete the verification process without a PIN, you can add a bypass parameter to the endpoint like below:


(Make sure to replace {id} with the ID of the customer whose primary phone number is being verified.)


Bypassing verification is not the best option for everyone. You may need to comply with customer communication laws, and your borrowers may need to consent to receiving electronic messages. Before bypassing verification with the endpoint above, you will need to check your local laws to ensure you remain compliant with them; or, at the very least, you will need to have your borrowers consent to receive messages in some other way.

It's important to note that when a borrower is set up within SBT, any short-code they send to you will be lost until an initial message is sent from LoanPro. That means that if you have never sent anything to the borrower, there is no way for SBT to know which customer they are inside of LoanPro. Consequently, all messages they send at that point will be lost and will be unrecoverable.


Please note

If your Verification by Text (VBT) type in SBT is set to 'None', no message will be sent when you request verification this way. If you send the verification a second time, a text message will be sent to the phone number with a reserved keyword verification message.